In our "experience-driven" world, customer care before and after the sale is your number one differentiator. Where businesses once focused on efficient sales to achieve growth, they're now breaking the silos between service, sales and marketing to focus on delivering high-value experiences.
Have you kept up with evolving customer expectations? Where do you fit in this new paradigm?
Join us for a free in-person workshop where you'll learn how to craft the right customer experience and remove the barriers between service, sales and marketing.
Some topics we'll be covering include:
- Customer care - Once a necessary evil, now your differentiator.
- The cost of poor customer experiences
- Marketing smarter by providing truly relevant information to customers
- Why customers are your best leads
- Social selling - Why email and phone aren't quite cutting it
- Why now? Learn the impact of inaction
Register now and find out how to align your business with customer expectations in the digital economy.
8:30-8:50 am - Coffee and networking
8:50-10:30 am - Workshop